The Account Manager will be responsible for creating & maintaining customer relationships and achieving business objectives, such as increased sales, expanded distribution, brand priorities, market share growth, etc., within their assigned customer base. 

• Conduct visits to all assigned accounts weekly or as prescribed, with a focus on building strong, lasting relationships, executing beverage campaigns, maximizing brand growth and obtaining specific volume objectives, striving to ensure customers carry a minimum number of products from the CBC portfolio
• Introduce and market newly established beverages within Caribbean Bottling Company’s portfolio
• Achieve annual sales growth targets and monthly KPIs for assigned portfolio
• Solicit a target number of new accounts within assigned territory
• Solicit cooler placement in all eligible accounts
• Receive and submit customer orders using handheld tablet and follow-through to ensure delivery
• Improve overall customer satisfaction in assigned customer accounts by:
• Ensuring the sales team consistently meets expectations for service and communicating with management
• Ensuring all outlets have the appropriate “Look of Success”
• Ensuring company merchandising standards are met, including price and campaign communication, rack placement, etc.
• Ensure CBC’s cooler standards are maintained where coolers are present
• Addressing any customers concerns or complaints by referring the complaints or concerns to the relevant person or department (e.g. Customer Service, Marketing, Finance, etc.) and following up to ensure resolution
• Communicate all pricing, product, and promotion information to accounts on weekly/monthly basis
• Communicate any branding/marketing opportunities to the Marketing Department
• Track all activities and consistently submit activity reports to supervisor including KPI progress and account visits
• Stay informed of customer and consumer trends and collaborate with management to develop programs to capitalize on such trends
• Assist in maintaining health, safety and environment (HSE) requirements according to company and regulatory policies
• Any other duties as assigned by Management

Education/Experience

• Certification in Sales from a recognized institution OR
• High School Diploma with a minimum of five (5) BGCSE’s including Math, English
• Minimum of five (5) years’ experience in Sales, Account Management or related field

Skills/Requirements

• Excellent interpersonal and communication skills
• Strong ability to build and maintain deep client relationships
• Ability to work flexible hours
• Ability to work without supervision
• Strong proficiency in Microsoft Office Suite, including Word, Excel, & Outlook
• Valid driver’s license

• Relevant KORE Requirements and Company Procedures
• KO Trade Marketing Guidelines
• Awareness of Integrated Management System (IMS) Policy and Objectives
• Training in applicable Work Procedures: Quality, Food Safety and GMPs
• Understanding of job-specific risks and operational controls