The Customer Service Representative is responsible for answering customer related queries via either email, telephone or in person, as well as for ensuring that all information regarding products, procedures and services that company provide are up-to-date.

• Daily processing all orders received for delivery
• Handling all Customer Service related complaints and forwarding information to respective departments for analysis
• Checking driver invoices daily to ensure that all orders received are processed accurately and delivered on the requested delivery date
• Maintaining an up-to-date database of all customer contact information
• Collecting data and gathering routine reports and documents for management, accounting department and external partners
• Identifying recommendations to contribute to risk reduction and sustainable performance
• Any other duties as assigned

• Education/Experience

  • High School Diploma
  • BGCSE’s including Math and English
  • Minimum of 2 years’ experience in Customer Service, Tele-Sales and/or related field

  Skills/Requirements

  • Excellent oral and written communication skills
  • Excellent organizational skills
  • Strong telephone etiquette
  • Strong data entry skills
  • Stong problem solving Skills
  • Attention to detail
  • Strong computer knowledge and skills (Microsoft Excel, Word, and eoStar)
  • Ability to speak a foreign language (a plus)

• eoStar Software Application
• Relevant KORE Requirements and Company Procedures
• Awareness of Integrated Management System:
• IMS Policy and Objectives
• Training in applicable Work Procedures: Quality, Food Safety and GMPs
• Understanding of job-specific risks and operational controls to achieve risk reduction and sustainable performance 
• Understanding of consequences for departure from operational controls