Responsible for answering customer related queries via either email, telephone or in person. To ensure that all information regarding products, procedures and services that company provide are up-to-date.

• Daily processing all orders received for delivery.
• To handle all Customer Service related complaints and forward information to respective departments for analysis.
• Checking driver invoices daily to ensure that all orders received are processed accurately and received on the requested delivery date.
• Maintaining an up-to-date database of all Customer contact information.
• Collecting data and gathering routine reports and documents for management, accounting department and external partners.
• Backup Front Desk operations.

• Must have excellent communication.
• Excellent organizational skills.
• Attention to detail.
• Ability to work under pressure.
• Prior customer service experience preferred.
• Telephone Etiquette.
• Data Entry Skills.
• Problem Solving Skills.
• Computer literacy (Advanced Microsoft Excel, Word Outlook and PowerPoint)
• The ability to speak a foreign language may be an asset

• A Minimum of 2 years’ experience in Customer Service, Tele Sales and/or related field.